Absolutely disgraceful and appalling!!!
When they were known as bought by many i had no issues my claims were dealt with very quickly, i put in a claim in March 2022 and still waiting for the payout, the call handlers just read of a script they do not respond to emails they keep telling me the same thing my claim is with under writers yet cant get a response from them or get hold of them which is absolutely nonsense! It got to the point i email the CEO of the company he also pushed it to one side. AVOID joining them if you do not want the headache they are a joke!