We had to contact Animal Friends for help when our Labrador needed an operation, the people we spoke too were very easy to talk to and helped us through the whole process. The direct link through to the vets ment we had no forms to complete and speeded up the process. The claim was handled very quickly and the finance came through without any problems shortly after. I would definitely recommend them and advise anyone insuring there let's to remember how expensive veterinary intervention can be.