2x claims with differing vets submitted. No communication or updates provided from Morethan, They claimed when contacted awaiting vets report. Vets had submitted reports. Once challenged re submission stated “oh yes so they they have”. Agreed payment was to be honoured under policy, then once no
Transfer received contacted again to be told you won’t be paid we made a mistake. Then sent us a cheque for a large sum that was not related to our claim by date, so we contacted them and asked is this for our claim. Told us no we sent that in error tear it up, we are not paying your claim. They don’t process your claim efficiently they don’t contact you and they then refuse to pay out having agreed our claim was covered under the policy and legitimate. Now with the ombudsman and their complaints department. joe lycett will be next and then the claims court. Do not give this org your money, I also wish I’d checked there reviews which says it all.