Had been using Tesco’s pet insurance for over 10 years with our previous dog so when we bought a puppy after we lost her we carried on with them even though they were not the cheapest. Never had a problem with payment for claims. Anyway had my renewal through which had doubled in price. When I called to query this I got told it was due to her age - she’s 2!!!! I was then told it was because I had claimed and that she could have ongoing problems from this claim. It was a suspected grass seed that the vet couldn’t find and she has been fine ever since.
Went on comparison site and price was the original amount I was paying. I asked to speak to a manager and was told that there was no manager available and fobbed off. Customer service from Tesco insurance call centre was appalling and staff were very unhelpful and rude. I have cancelled my pet insurance and when I am able will be cancelling all other services with them. Disgusting, unprofessional behaviour!