247 vet nurse helpline

1

This review is based on the helpline they provide for a 247 vet nurse. Every time I call to ask advice they direct me back to the vet so, therefore, I wonder why I'm paying for this service?

My dog recently gave birth and had no underline health issues however I have noticed she is not eating as much and it's a worry. Other than this all is well but I do worry as the milk sacks don't seem to be replenishing.

This is not the first time I have called and I understand that I may need to see the vet but I do question what this phone number is for and what questions are meant to be asked without getting told call your vet. Feel like I am just wasting time calling this number and I should just call my vets and get charged a consultation fee when I only have a simple question. Not pleased!

Breed

Border Terrier

Species:
Dog

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Posted: 25/09/2020
By:  

Hello Terence Lloyd,

Thank you for your feedback and review. I am glad that we have had the opportunity to discuss this matter with you directly and I am pleased that we have been able to correct and resolve the issues you had raised with us.

If you have any questions in the future regarding your policy please don't hesitate to contact me.

Kind regards
Poppy
Customer Service Team