Our dog had a broken paw. Before all his treatment was completed the policy was renewed. It was not a new policy just a renewal. This meant that under the 'renewed policy' the treatment for the broken paw was treated as a different injury and the last two treatments were deemed to be under the excess so we had to pay hundreds of pounds. This is so unfair as it was all just a continuation of treatment for the original injury.
Breed
Springer Spaniel
Species:
Dog
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Hello Stephanie Hirst,
Thank you for your feedback and review. We take all feedback at Agria very seriously, and we would appreciate the opportunity to speak to you directly regarding this, however we have been unable to locate any details for you.
Please could you give us a call on 03330 308 375 if you would like to discuss this further. If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Poppy
Customer Service Team
Agria Pet Insurance