DISGUSTED
Wish I'd never got a policy with them!! For dogs over 8yrs old you pay 20% of every single bill. Plus so many things are excluded which you don't realise you'll need. Then the lowest blow is they don't help pay to get your loved pet cremated.

Policy wording
Section 1: Vet fees
1.3 Exclusions
The following are excluded from cover:
1.3.16 Costs for cremation and disposal, including post mortem costs, coffins or caskets;