Poor Flora injured her leg and was diagnosed with dysplasia which needed specialist surgery and intensive rehab, including hydrotherapy, plus supplements. Agria were brilliant, their very helpful compassionate staff on the helpline told me exactly what to do to make the claim which was then processed really quickly, they're still covering the cost of her checkups, physio and supplements 18 months on. In fact they've been so good I've now insured another of my dogs with them.