Gaining a quote was very simple, I spoke to a lovely rep on the phone who talked me through all of the information that I needed to know before I purchased. It was very easy to do, and so well priced in comparison to other companies I'd checked with. I haven't had to claim yet, but I'm very happy with the cover that I have, as animal insurance is a minefield when getting what you truly need. It was very clear what I was receiving before I purchased.