On taking over ownership from my daughter I was having difficulty finding a new insurer for Ralph a jackawawa because he had a pre existing condition, even though he had the diagnosis at the present time he doesnt need any treatment, just routine vet checks and routine pet care. The vets recommended vetsure. I rang and after a brief conversation I had better insurance for Ralph at the same price as my daughter had previously paid.
I haven't needed to make a claim but have every confidence that in the event this was necessary the vetsure team would be frienly and reassuring as well as efficient in dealing with it.