I bought my policy from Agria as it was a lot cheaper than most of the other policies I looked at, plus I had 2 months at half price. On the down side, a percentage of the vets fees is payable from the offset, unlike most other policies which only charge a percentage at a certain age. So far I have (THANKFULLY), not had to make a claim, so I cannot comment on their customer service or how easy it is to make a claim.