When I bought my two Parson Jack Russell's who are brother and sister, because they where registered with the Kennel Club I automatically insured with them. I have been with the Pet Insurance for 9 years, and have always had good dealings with the staff when having to make a claim, they have always been helpful, efficient and friendly, and I have always had my money paid out without any quibble. I would highly recommend the Kennel Club Insurance to friends and family.