It’s difficult to know what to do for the best when you have a new addition to the family, particularly when it is the first time you have owned a pet. I called the staff at Pet Insurance a number of times as I wasn’t sure of a particular clause or detail about the cover I wanted and on each occasion the person I was speaking with was conscientious, understanding and empathised with my needs and concerns. This gave me the comfort and confidence I needed to make the right decision for my pet.