Mis informed they part of Kennel Club

1

My dogs were insured with Kennel Club changed to Agria when told at renewal they “part” of Kennel Club but cutting out middle man,, after dog has problem for over 2 years I put a claim in to be told it pre existing condition no pay out and ongoing treatment I will have to fund myself,,,I suggest you make it clearer what administered and underwritten means for new customers because it came across to me that you part of Kennel Club if not I would not have changed insurers for my poor dogs skin condition!!

Breed

Miniature Dachshund

Species:
Dog

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Posted: 30/07/2019
By:  

Good Morning Kristie

Thank you for taking the time to provide your feedback regarding your experience with us. I am glad that we have had the opportunity to discuss this matter with you directly and we do apologise that we have not been able to meet your expectations on this occasion.

If you have any questions in the future regarding your policy please don't hesitate to contact me.

Kind regards, Laura
Agria Pet Insurance