Claim submitted by vet on 21st may after I had paid the vet direct for treatment. It is now 18 th July and still waiting for reimbursement. It took five weeks for them to even record the claim on their system. I have had no acknowledgement from the co at all, other than a week after making a complaint which they acknowledged, but state they will take ages to resolve. Cannot seem to find anyone in authority to talk to. Rubbish. Quick to take your money but slow to resolve your claim.