My dog sadly suffers from epilepsy so I’m fortunate I have the insurance. I claim for all the medication twice a year as I buy six months st a time, the princess is easy. I don’t even have to fill I. A full claims form ghat I can download on line. I email my policy number and a copy of the receipt and the money is transferred back to my account. The staff are always extremely helpful and friendly and I would certainly use them again