So in the space of a year I submitted two claims both due to accidental injury to my puppy, the forms were easy to complete and I felt very supported throughout the process. Both claims paid out in full absolutely no quibble! I have recommended this insurance to all my dog owning friends! Reliable service with staff that really understood my distress, like us dog owners do when things go wrong! I am very grateful for the piece of mind this insurance has given my family!