I initially rang to discuss how to go about making a claim. The member of staff was friendly and was able to answer all my queries. My Olde English Sheepdog has sadly developed a severe eye problem which will remain for the rest of his life. We were referred to an opthomologist in Newmarket and continue to have appointments there. Not only has our insurance paid for treatment and check ups but also cover the cost of our fuel! I was also reassured that 'Wordsworth's' condition will be covered for his lifetime. Amazing service and advice, far superior to previous insurers we've had.