Recommended
by reviewer
Have claimed twice. The first time was fine but the second resulted in me making a number of calls before I was sent the claim forms requested. I left an initial message on an ansaphone and after a reasonable time waiting I called again and spoke to someone and still the form didn’t materialise. After another call I finally got the form. Payment was not as quick as I thought it would be: again I phoned to query when it would be paid.
Breed
West Highland White Terrier
Species:
Dog
Leave a comment
Good Morning Jan Hurley
Thank you for taking the time to provide your feedback regarding your experience with us.
We take all feedback very seriously and we do apologise for not meeting your expectations on this occasion.
If you have any questions in the future regarding your policy please don't hesitate to contact me. Our customer services team on 03330 308 375 at your convenience. We are open 9am until 6pm Monday to Friday, and 9am until 1pm on Saturdays.
Kind regards, Laura
Agria Pet Insurance