we looked extensively at different pet insurers and compared companies on the short list. Agria came out on top for value for money, ease of claim and continuity for any condition/illness that develops. When i called them i was hugely impressed with the customer service, information and advice and personability of the agent. I didn't feel pressured to go ahead and he helped me make sense of the options we had. Overall, there are good reasons why people go with this company.