Probably the worst experience I’ve ever had with a pet insurer. As a seasoned pet owner I have never experienced service like it. Claims was particularly bad, staff I’ll informed. I have to assume the good reviews are not illustrative of all experiences and similar writing style 😐


Mixed Breed


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Posted: 24/06/2019

Please be assurred we at check every review is from an individual email address and is genuine.

Posted: 25/06/2019

Dear Customer, we are very concerned to see you have had a negative experience with us. We take this kind of feedback extremely seriously and would really appreciate the opportunity to investigate this fully for you. To do this we would require your policy number. If you are happy to send this to us by email to we will look into this immediately. Kind Regards, Customer Service Team