We were referred by our vet to Bristol vet school for investigations into a suspected mass in German shepherds chest. Paid £1900 for examinations and tests only to be told by Tesco insurance that this was an ongoing problem. After 5 months of wrangling, numerous e mails to them from our local vet and those in Bristol, we were initially told that our claim had been refused. Eventually, after going the through their complaints department and threatening to go to the insurance ombudsman, we received £570 after deducting £120 excess. Although this still leaves us massively out of pocket, it seemed too be accept this or get nothing. Not an easy company to deal with and quite dismissive of any facts submitted to them. I will not be renewing my cover next year.
German Shepherd
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