Do not use morethan pet insurance they reel YOU in with the price but what they fail to mention is even if the same condition you have to pay £100 excess on your policy plus 10% of final vet costs so for example my dog hurt her tail and it cost £180 i had to pay (new policy £75 excess pkus £9.77 which is the 10% the insurance company paid less then i did my dog now needs an operation on her tail as it didnt heal £150 i have to pay again for the same accident never known anything like it my other dog is with petplan i which i had done the same for my staff because i wouldnt be in the situation now AVOID AVOID AVOID