DO NOT EVER GO WITH THEM!
The worst experience ever! I picked them because people were saying good things about them but I found out that was not the case at all! I decided to pay 3 times more than what i was paying before hoping they were really that great and i could actually rely on them when I need it but it turned out that i have been wasting my money!
My dog was diagnosed with retained testicle a day before his booked castration. As soon as i found out i was going to be charged £344 instead of £110 i contacted Petplan hoping they were going to cover the cost (or at least big part of it) since he had a clinical condition. I spoke to representative from Petplan and she told me to send my claim form but she never mentioned that my dog shouldn't be older than 12 weeks in order for them to pay for the operation. So of course my claim was rejected! I end up paying the whole amount of £344 plus more than year and a half of monthly payments of £23! I logged in a complain and at the end they offered me £50 compensation because i was misled by their employee. I am taking this further and most likely will be contacting a lawyer because they caused me 2 serious nervous breakdowns and i had to go see my doctor. DO NOT EVER GO WITH THEM!