This company is an absolute joke. We have now had a claim going on for 2 months and every time I call them, I just get told that the claim has been authorised but is now in the payment system and they are unable to give me any more information regarding when payment will be made as they pay the claims in date order. We have got to a point where we have had to borrow money to cover our dogs vets fees now as her illness is currently ongoing which is totally unacceptable when we have Pet Insurance which is supposed to cover us.