This company is outrageous, heartless and just out to rip people off even when they are grieving. Had my beloved dog insured with them for her entire life of fourteen years. We were blessed and never had to claim until she passed away last Friday. Called to explain that she had died and that the vet was filling in claim form. Wasn’t claiming for much. Total cost would be a maximum of £200. Excess was £150 and got told that if I put the claim in and I would be finishing mid term I would have the remaining 6 months deducted from the claim and would have to pay any outstanding. Remember I was only stopping mid term as my family dog had died. My grief has been shattered by anger.
Would rate them a massive zero. They are a disgusting company and I will not hesitate to to let other loving pet owners know. I will be spreading the word.
Species:
Leave a comment
Dear Amanda. We are very sorry to hear of the passing of your dog. We are also sorry to hear about your experience. We can confirm that your complaint is being investigated and our Customer Relations Team who will be in contact with you in due course. Kind regards- Pet Protect
So sorry for your loss.... same has happened to me ...... have been insured with them for years and now the dog has died ...all of my claim has been wiped out because I have to pay the remainder of the annual premiium...even though the dog has died..... grieving for my poor beloved dog..... feel totally ripped off but I am too broken to argue at the moment....
Same has happened to me ....We have been insured with them for many years...paid monthly for continued lifelong insurance for our dogs. Two weeks ago....one of my dogs died from kidney failure...we paid the vets bill and sent off a claim. We have been told by Pets Protect today that as she has died we will have to pay the full annual premium outstanding and this will be taken off the claim. So basically we have paid to insure her until March 2019....even though she died on 23rd April. We will receive no claim monies. This seems totally wrong...but I am too broken to argue.