Avoid Animal Friends


My cat was insured for 3 years with Animal Friends when decided not to renew after lots of hassle/pay 2 excesses of £99 has he was seen by emergencyvet (out of hours)own vet so said it was 2 claims. Was going to charge to cancel so let the policy run to end of term when tried to cancel/not renew over phone was spoke to very patronising/rudely. The man wouldn't give his name. Disgusting service/company. Have sent a complaint but not holding my breath on anything getting done.


Mixed Breed Cat


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Posted: 31/12/2017

presently have insurance cover with Animal Friends - had to repeatedly ask for paperwork confirmation of an amended policy and two out of three occasions when contacted by phone to chase this paperwork was either met with a hostile attitude or weak excuse in having to refer request to another department. Never did receive amended paperwork. GO ELSEWHERE !