They trick people into going with them by using lots of different names and you only find out its E and L when you get the policy. I avoid them like the plague but unfortunately my dog is insured with them. my claim has been ongoing for at least a month. when I phoned up they are short of staff. Get some more then E and L. still waiting. Doesn't surprise me as they did it with an equine policy. DON'T USE THIS COMPANY.