VETS WILL NOT ACCEPT POLICY FOR E& L - YOU HAVE TO PAY UP FRONT?

E&L do not acknowledge your claim form, customer service personnel are rude not interested and the party line is "your claim is in a pile on the desk and will processed when I get to it"

Claimed with cat injury 08/07/17 - to days date 22/08/17 still nothing from E&L - all reviews say the same, delay in paying and when if do claims are reduced?