Beware of small print


Very disappointed with this company when making a claim. Apparently they deduct 35% of the claim if your dog is over the age of 8. This was certainly not made clear to us, and not mentioned when discussing our claim on numerous occasions! It is apparently in the small print and mentioned as 'co-payment', jargon which I would not understand. Once this has been sorted and finalised we will certainly be looking elsewhere. Feel very let down by a Company which I had trusted.


Medium Mixed Breed (31 - 59 lbs)


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Posted: 23/03/2017

Hi yes that's what I have just been told as my payment last year £108.62
This year £210.25 called and they said you pay £99.00 plus 20%

Posted: 13/04/2017

Same here, our dog is 10 and they asked us to pay 35%. Checked the policy it wasn't clear on the schedule at all!!!