My dog cut his paw which even after cleaning every day and keeping covered, it got infected and had to be cut, cleaned and stitched by our vet.
I got a claim form as instructed, got the vet to fill in all the details and send a detailed cost breakdown to the PDSA insurance company.
I have had to resend the form a number of times.
I was then asked after 2 weeks to send a medical history for my dog and another detailed cost breakdown.
Again I had to resend this a few times and had to complain until someone said they had received the details.
6 weeks later I'm still waiting to hear anything.
A bloody shambles of an outfit this insurance company.