I really wish we had listened to the other reviews and not used Kwik Fit Pet Insurance. So many problems, there aren't enough words to tell the full story. After we started experiencing problems just getting through to them and getting a response, we went to the Ombudsman and then Kwik Fit started paying some attention, but they marked our case as resolved to the Ombudsman before it was fully dealt with. Then they wouldn't pay us for a second claim after they lost our first claim somehow. It's too much to even explain and makes me sad just thinking about. We're still waiting for a claim of over £400 to be paid. They also overcharged us on the excess amount so if you are unfortunate enough to have them as your pet insurer, be vigilant. Can't wait for our cover to finish so we can be rid of them.