Policy renewal


Received my renewal for one year dog and felt the price increase was unacceptable. Phoned LV to advise I would not continue and was offered a requote , I accepted the offer but was told I would not be insured for the first two weeks if I accepted. I said this is unacceptable as It meant I would be on holiday and my dog would be left with no insurance whilst I was away. If I accepted the huge price increase it would just roll over but not for a requote. How. Can a company promoting dog insurance leave an existing customer in this position. At the end of the conversation the customer service person asked anything else I can help you with !!!! . I will never use LV again .


Spinone Italiano


Leave a comment