Took out pet insurance after shopping around in October last year. By the beginning of December our little puppy needed an operation to remove a histiocytoma next to his eye, we paid upfront and sent the form off Via the vets. Slowest thing about this was the receptionist losing the original claim form. A few days later I receive a text to confirm that my form had been received and that advisors were looking at this, a couple of days later the payment was in my bank which I thought was an incredibly good turn around.
Alot of people will only write reviews when it's to complain and I was a little worried when i started reading reviews after purchasing the insurance however I don't really know what I was worried about. I suppose you only know just how good your insurance is when you have to claim and in this case they were very good.
I did also speak to them about the whole procedure over the phone and they answered immediately to what sounded like a British call centre, who were all really helpful. I'll just keep an eye out for the renewal price as I see a lot of people have complained about that. But for now Argos have impressed.