I had to take my cat to the vets at least five times last month with a skin problem . I was then referred to a private vet specialising in skin complaints in animals . Unfortunately my cat had tumours in her mouth and had to be put to sleep. I can not fault the service nor the sympathy shown to me by the staff on the phone . I received all less the excess on my insurance paid into my bank account within two weeks . I will not hesitate to register my next cat with Tesco pet insurance