My cat had a couple of health issues, took her to the vet and she was admitted to their hospital. £900 later no conclusive diagnosis. Started the claim process - after 2 weeks the claim is not visible online. Called Petplan and they say they haven't received the claim. I then contacted the vet who actually submitted the claim on my behalf, charging me £10 admin fee, the vet tell me Petplan have received the claim. Frustrating for me - Petplan clearly have the claim but dont seem to acknowledge receipt. Not a great start to my first ever pet insurance claim.
Domestic Short Hair