Just moved my 3 pets over to Animal Friends Insurance given all of their industry awards, "Best claims service for the industry" etc. Beginning to wish I had found this website sooner though...never having had to make a claim before for my lovely greyhound she suddenly collapsed the other weekend after playing out in the garden...emergency vet referred her to specialist centre for MRI scans and lumbar puncture..4 day hospital stay..all results came back negative and miraculously she was walking again within 24 hours of the collapse - ultimately vet believes it was a type of dog intoxication, e.g. accident. Bill came to just under £3000 which I had to pay upfront ...put claim in and guess what Animal Friends have refused the claim!! I am appealing as the claims assessor doesn't appear to have read the vet report properly. Fingers crossed for a successful outcome from appeal, I can't really afford not to get the £3000 back! Will update review but would say think carefully before choosing this company.