we took our cat for his six monthly checkup and the vet recommended an operation on his teeth, all done paid the vet no problems, put a claim in for the bill minus excess, it has been nothing but an absolute farce, we asked for a claim form to be sent to us, three months later we brought a new printer as they have all been lost in the post, anyway, filled out the claim form surprise ,rejected, apparently back in 2017 , the vet put in his notes that mogs had some plaque on his teeth, this was enough for them to say its a previous condition....upshot the vets are behind us and we are appealing to the ombudsman. This will continue unless everyone appeals and they either sort out their act or lose their have three years people...appeal


Domestic Shorthair


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