insured 3 pets for 10 years, at time of renewal just cancelled policy without warning. I had no idea of this, 17 year old cat had become ill and first i heard was when i chased the claim i'd made on the policy 5/6 weeks back. They admitted there had clearly been a mistake on their part. However, no letters, no phone calls, no emails to this effect. I had to chase an (accepted by them) claim in order to be told this. Appalling service. Would not recommend.