Never again.


Had my small dog insured with lv. Tried to make a claim and they made it as difficult as possible to do so. I cancelled the policy after having a conversation with a really horrible customer service rep. Had to wait 26 days for my refund it took a day for them to take it. Do not use LV they are parasites!


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Posted: 12/02/2015

Hi Josh

I work for LV= and have picked up your review. We're sorry to read of your dissatisfaction with our customer service.

We'd like the opportunity to look into this for you, so please email us your details to



Posted: 16/08/2015

Just read your review, as I am looking to insure my dog for the first time (in 60+ years of owning dogs) and I was interested to see that someone from LV has been in touch with you!
Was the outcome positive?
Many thanks,

Posted: 20/02/2016

How right you are they are the worst instance company I have ever dealt with
Move goals posts
Ask for more and more info never phone you back once you say you wish to make a complaint
Do not deal with them average time I wait for a pay out with them
2 months
Pet plan 5 to 7 days for my other cats