I have a 3 year old Jack Russell who is always getting himself into scrapes. This is not the first time I have had to claim with Vetsure, and every time they are a joy to deal with. Most of the time my vet deals directly with the company and it is all done easily and quickly. I have never had a problem with Vetsure and cannot recommend them highly enough! Do your pet a favour and insure them with Vetsure; it's the best decision I made for my little pup.