I’m a responsible dog owner. I always have my dogs vaccinated, neutered, microchipped and they receive any vetinery treatment they need. I’ve recently had to have one of my dogs put to sleep when he suffered from heart failure. The medication and euthanasia cost £622 and M&S have refused to pay out. I’ve never known anything like this as Argos have always paid out the full amount claimed- no questions asked. I have been absolutely devastated at the death of our dog and this was just the final blow after a terrible few weeks. I think M&S need to get their priorities right. For a business that can afford to pay staff to take your bras off you, walk you to the changing room and then give them you the bras back in their stores, they seem reluctant to pay out when it really matters to their customers. Extremely disappointed. Will never use M&S again for anything.