Very good price but, when the claim came for an injury the case was not looked at for a long time and then the cat’s previous, irrelevant, history was an excuse to stall and avoid settling the claim quickly. The claims staff pushed back chasing the vet for previous history to me as a cover for failing to do their job. I don’t know why irrelevant history of no previous treatment other than routine jabs was wanted apart from stalling. I am not paid to do their claims work for them. Very poor, very unhelpful on the phone and clearly trying to get out of settling the claim based on this experience.