Unfortunately I lost my cat last month. She was 11 and I had had insurance with Tesco during her last 4 years. Her varoise health problems over the past 2 years have cost Tesco a lot more than I have paid in. At no time did they query the bills and they were promptly paid - they even gave me a refund on this months subs because Sam died at the beginning of the month. I am really impressed and highly recommend them.