I found this company extremely slow to pay out, have to chase them constantly, you will always get the same excuse we have received a high volume of claims, on average my payout takes 3 to 4 months each time and thats with me chasing them, dont bother emailing them they never reply, they always say once you do complain they will fast track it but thats just rubbish,
And what they tell you isnt what they write on your account so when you ring again you have to go though again
Very painful
They have always paid me but I normal do around 5-8 calls each claim I put in and as my pet has a continuous claim with them 3 to 4 months payout seems extremely long time when other insurance companies pay out in 10 working days
Theres huge room for improvement