Just had renewal through and the cost went up by another 20 pounds making 84 pounds a month. My ongoing claim decision has been delayed for another week with the same excuses given. When I complained about this I received another email informing me that the policy had increased to 154.41 pounds a month as my dog is 50 kilos in weight even though she is a great Dane cross and ten and half years old. I have only made 3 claims on this policy in 10 years. I have now cancelled this and will save the money to pay vet bills. I would never recommend this company!