In Feb they were great, emailed claim form, all lovely. We filled in our bit, vet did their bit and sent it off. Now June and they say they haven't received it. The emails I got in Feb no longer work. A guy phoned us and had no record of our address change or claim. Vet had to call them to find out where/how to re-send the form as the info on the form was wrong. Having now seen these reviews I wonder what if anything we'll receive and now the dog has another health issue that's going to be interesting!