I had a problem when my direct debit had been taken from my bank twice. I called Vetsure and they came back to me the same day. There had been an error and the money was back in my bank the next day.

I had a card through the door from Royal Mail saying they had a delivery for me. I hadn't ordered anything so was curious about the contents. When I opened the mail (addressed to my dog Milo) there was a Kong toy and a compliments slip signed by all the team and apologizing for the error. Milo was delighted with his toy.

In my opinion a company who puts things right and goes that extra mile to give a personal touch is one worth 5 stars. I couldn't recommend Vetsure more, so helpful and the staff are lovely to deal with.