We've had our little Cava Tzuh insured with More Than for over 10 years. Apart from a cruciate ligament op as a puppy, we've never claimed until the last few years when he has developed a heart condition. The excess on each new claim has risen from £75 to £150. The 10% excess on each bill has risen to 20%. Our vets run a pet health club which gives you 10% off all meds... This used to offset the 10% excess from More Than, until the insurance company caught wind of this and insisted that the discount be passed to them. Cheeky side. Well we've almost maxed out the £8,000 limit so they won't be covering the heart condition any more, even so we've just had our renewal letter and the monthly premiums are going from £86 to £150. Plus on your annual renewal you have to pay an annual excess for each ongoing condition therefore, upon renewal they will expect a payment of over £450. It can't be done. I believe that they've deliberately done this because they don't want to cover him any more.. they've priced us out.
It's absolutely disgusting!!!
AVOID THEM AT ALL COSTS