1 Paid the premiums and when our cat died of cancer they would not pay out as they said it was a pre existing condition although the first we knew about it was when the vet diagnosed it. Breed Domestic Short Hair Species: Cat Leave a comment Your name Email Comment From time to time, we would like to send you the latest news and updates from Pet Insurance Review and exclusive offers from our partners. Please sign me up for the Pet Insurance Review newsletter which features the latest news, updates and pet care tips. Please send me special offers from our partners, including natural pet food coupons, pet healthcare discounts and more. So that we can send you information and offers which are tailored to you and your pet, please let us know which type of pet(s) you have: Your pet Cat Dog Equine Other Submit comment Posted: 20/04/2018 By:   couldnt agree more. we submitted a claim and they allege it took 16 days to reach them by which time it was 2 days out of time (90 day rule). I have cancelled the policy. i have lodged a complaint and will take the matter to the ombudsman or the small claims court. You should too. Your vet records will show that your cat has not be diagnosed with anything and they will have to pay out. So sorry for your loss though.This is the last thing you need. Posted: 20/04/2018 By:   Thanks everyone. I am sorry for your losses and disappointments. I will definitely not be insuring with animal friends! Your reviews are worthwhile.